Privacy & Cookie Policy 

 

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D&B Stone Ltd  is committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

By visiting our website, dandbstone.com, and using our services, you are accepting and consenting to the practices described in this policy.

 

1. Information We May Collect From You

 

We may collect and process the following data about you:

 

Information you give us:

 

You may provide us with information about you by filling in forms on our website (e.g., contact forms, quotation requests, newsletter sign-ups), corresponding with us by phone, email, or otherwise. This personal data may include:

• Identity Data: Name, title.

• Contact Data: Postal address, email address, telephone number.

• Transaction Data: Details of products and services you have purchased from us.

• Financial Data: Bank account and payment card details for payment processing (though we do not store full payment card details).

• Marketing and Communications Data: Your preferences in receiving marketing from us and your communication preferences.

 

Information we collect automatically:

 

When you visit our website, we may automatically collect the following information:

• Technical Data: Internet Protocol (IP) address, login data, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

• Usage Data: Information about how you use our website, products, and services, including clickstream data, page response times, download errors, and length of visits to certain pages.

 

2. Cookies

 

Our website uses cookies to distinguish you from other users and to provide you with a good experience when you browse our website. This helps us to improve our site. By continuing to browse the site, you are agreeing to our use of cookies. For detailed information on the cookies we use and the purposes for which we use them, please see our dedicated Cookie Notice.

 

3. How We Use Your Personal Data

 

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Purpose of ProcessingLegal Basis for Processing (UK GDPR)

To provide you with a quote or fulfil an order/contract for stone products/services.Contract

To send you our newsletter and marketing materials.Consent (where required) or Legitimate Interests (for existing customers).

To manage our relationship with you, including customer service and aftercare.Contract or Legitimate Interests.

To manage and improve our website and services (e.g., through analytics).Legitimate Interests (to keep our website updated and relevant).

To comply with legal or regulatory obligations.Legal Obligation

 

4. Disclosure of Your Information

 

We will never sell, trade, or rent your personal information to third parties for their own marketing purposes.

We may share your personal data with the following categories of third parties where necessary to deliver our services or comply with the law:

• Suppliers and Subcontractors: To fulfil your orders (e.g., stone quarries, manufacturing partners).

• Delivery and Haulage Companies: To arrange the delivery of your products.

• Payment Processors: To securely handle payment transactions.

• Professional Advisers: Including lawyers, accountants, and insurers, where legally required or to manage risks.

• IT and System Administration Providers: To support our website and internal systems.

We require all third parties to respect the security of your personal data and to treat it in accordance with the law.

 

5. Data Security

 

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. We limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.

 

6. Your Legal Rights

 

Under UK GDPR, you have the following rights in relation to your personal data:

1. Right to be informed: The right to be informed about how your data is used (this policy does that).

2. Right of access: The right to request a copy of the personal data we hold about you.

3. Right to rectification: The right to ask us to correct any inaccurate personal data we hold about you.

4. Right to erasure ('right to be forgotten'): The right to ask us to delete your personal data in certain circumstances.

5. Right to restrict processing: The right to ask us to restrict the processing of your personal data in certain circumstances.

6. Right to data portability: The right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.

7. Right to object: The right to object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

8. Rights in relation to automated decision-making and profiling.

To exercise any of these rights, please contact us using the details below.

 

7. Contact Details

 

If you have any questions about this Privacy Policy or our privacy practices,
Please contact us at:

D&B Stone Ltd Address: The Yard, Heber Street, Keighley, England, BD21 5JU
Email: dandbstoneltd@gmail.com
Telephone: 01535600528

If you are not satisfied with our response or believe we are processing your data unfairly, you can make a complaint to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues.